Trade Dispute And Resolution Process

Trade dispute is defined under the Industrial Relations Act 1967 (Act  177) as a dispute between the employer and his workmen on issues relating to employment, non employment, terms of employment or conditions of work.

The employer or the trade union which is a party to the trade dispute may submit a complaint to this Department for purposes of seeking a resolution.

The following are the measures that are needed to be taken to resolve a trade dispute ;

The 1st Step

Direct Negotiation

Negotiations will be carried out between the trade union and the employer according to procedures stipulated in the collective agreement or in accordance with existing company procedures/policies.

The 2nd Step


If a resolution cannot be achieved through direct negotiation, the trade union or the employer may report the trade dispute to the nearest Industrial Relations Office. If a resolution is still not attained, the trade dispute will be forwarded to the Minister Of Human Resources who, if he thinks fit, refer the dispute to the Industrial Court.

The 3rd Step

Arbitration by the Industrial Court

The Industrial Court will hear and decide upon the issue in dispute referred to it by the Minister and  issue an award. The decision of the Industrial Court is binding on all parties involved and is final and conclusive.
Below are the address of offices of the Department of Industrial Relations Malaysia.

Director General
Department of Industrial Relations Malaysia
Level 9, Block D4, Complex D
Federal Government Administration Centre
62530 Federal Territory of Putrajaya
Tel +60388865460

Kuala Lumpur Office
8th Floor, Menara PERKESO
281 Jalan Ampang
50536 Kuala Lumpur
Tel +60342579911

Penang Office
Ground Floor, Port Labour Board Building
10300 Pengkalan Weld
Tel +6042615155

Perak Office
4th Floor, Block C
Bangunan Persekutuan Ipoh
Jalan Dato’ Seri Ahmad Said
30450 Ipoh
Tel +6052418422

Selangor Office
4th Floor, Bangunan UMNO Selangor
Persiaran Perbandaran, Section 14
40000 Shah Alam
Tel +60355102252

Kelantan Office
3rd Floor, Wisma Persekutuan
Jalan Bayam
15536 Kota Bharu
Tel +6097441144

Negeri Sembilan Office
3rd Floor Wisma Persekutuan
Jalan Dto’ Abdul Kadir
70000 Seremban
Tel +6067624946

Terengganu Office
12th Floor Wisma Persekutuan
20200 Kuala Terengganu
Tel +6096221516

Melaka Office
3rd Floor Menara Persekutuan
Hang Tuah Jaya
75450 Ayer Keroh
Tel +6062345045

Kedah Office
Level 5 Zone B
Wisma Persekutuan
Federal Government Administration Centre
06550 Bandar Muadzam Shah
Tel +6047307535

Pahang Office
7th Floor Wisma Persekutuan
Jalan Gambut
25532 Kuantan
Tel +6095164785

Sarawak Office
20-01 & 20-02 Level 20
Somerset Gateway
9 Jalan Bukit Mata
93100 Kuching
Tel +6082418112

Sabah Office
4th Floor Block C
Bangunan KWSP
PO Box 11304
88814 Kota Kinabalu
Tel +6088270369

Johor Bahru Office
2nd & 3rd Floor Block A
Wisma Persekutuan
Jalan Air Molek
80000 Johor Bahru
Tel +6072243011

Kluang Office
2nd Floor Bangunan Persekutuan
Jalan Batu Pahat
86000 Kluang
Tel +6077722188

Muar Office
3rd Floor Ministry Of Human Resources Building
Jalan Othman
84000 Muar
Tel +6069521116


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