Trade Dispute And Resolution Process

Trade dispute is defined under the Industrial Relations Act 1967 (Act  177) as a dispute between the employer and his workmen on issues relating to employment, non employment, terms of employment or conditions of work.

The employer or the trade union which is a party to the trade dispute may submit a complaint to this Department for purposes of seeking a resolution.

The following are the measures that are needed to be taken to resolve a trade dispute ;

The 1^st Step

Direct Negotiation

Negotiations will be carried out between the trade union and the employer according to procedures stipulated in the collective agreement or in accordance with existing company procedures/policies.

The 2^nd Step

Conciliation

If a resolution cannot be achieved through direct negotiation, the trade union or the employer may report the trade dispute to the nearest Industrial Relations Office. If a resolution is still not attained, the trade dispute will be forwarded to the Minister Of Human Resources who, if he thinks fit, refer the dispute to the Industrial Court.

The 3^rd Step

Arbitration by the Industrial Court

The Industrial Court will hear and decide upon the issue in dispute referred to it by the Minister and  issue an award. The decision of the Industrial Court is binding on all parties involved and is final and conclusive.

Below are the address of offices of the Department of Industrial Relations Malaysia.

Main

Director General

Department of Industrial Relations Malaysia

Level 9, Block D4, Complex D

Federal Government Administration Centre

62530 Federal Territory of Putrajaya

Tel +60388865460

Email jppm@mohr.gov.my

Log onto www.jpp.mohr.gov.my

Kuala Lumpur Office

8^th Floor, Menara PERKESO

281 Jalan Ampang

50536 Kuala Lumpur

Tel +60342579911

Email jppwil@mohr.gov.my

Penang Office

Ground Floor, Port Labour Board Building

10300 Pengkalan Weld

Penang

Tel +6042615155

Email jppmpul@mohr.giv.my

Perak Office

4^th Floor, Block C

Bangunan Persekutuan Ipoh

Jalan Dato’ Seri Ahmad Said

30450 Ipoh

Tel +6052418422

Email jppmper@mohr.gov.my

Selangor Office

4^th Floor, Bangunan UMNO Selangor

Persiaran Perbandaran, Section 14

40000 Shah Alam

Tel +60355102252

Email jppmsel@mohr.gov.my

Kelantan Office

3^rd Floor, Wisma Persekutuan

Jalan Bayam

15536 Kota Bharu

Tel +6097441144

Email jppmkel@mohr.gov.my

Negeri Sembilan Office

3^rd Floor Wisma Persekutuan

Jalan Dto’ Abdul Kadir

70000 Seremban

Tel +6067624946

Email jppmneg@mohr.gov.my

Terengganu Office

12^th Floor Wisma Persekutuan

20200 Kuala Terengganu

Tel +6096221516

Email jppmter@mohr.gov.my

Melaka Office

3^rd Floor Menara Persekutuan

Hang Tuah Jaya

75450 Ayer Keroh

Tel +6062345045

Email jppmmel@mohr.gov.my

Kedah Office

Level 5 Zone B

Wisma Persekutuan

Federal Government Administration Centre

06550 Bandar Muadzam Shah

Tel +6047307535

Email jppmked@mohr.gov.my

Pahang Office

7^th Floor Wisma Persekutuan

Jalan Gambut

25532 Kuantan

Tel +6095164785

Email jppmpah@mohr.gov.my

Sarawak Office

20-01 & 20-02 Level 20

Somerset Gateway

9 Jalan Bukit Mata

93100 Kuching

Tel +6082418112

Email jppmsar@mohr.gov.my

Sabah Office

4^th Floor Block C

Bangunan KWSP

PO Box 11304

88814 Kota Kinabalu

Tel +6088270369

Email jppmsab@mohr.gov.my

Johor Bahru Office

2^nd & 3^rd Floor Block A

Wisma Persekutuan

Jalan Air Molek

80000 Johor Bahru

Tel +6072243011

Email jppmjoh@mohr.gov.my

Kluang Office

2^nd Floor Bangunan Persekutuan

Jalan Batu Pahat

86000 Kluang

Tel +6077722188

Email jppmklu@mohr.gov.my

Muar Office

3^rd Floor Ministry Of Human Resources Building

Jalan Othman

84000 Muar

Tel +6069521116

Email jppmmua@mohr.gov.my