Our Customer Services Are Still Engage

On Mobile

In the past, their Customer Services Are Still Engage. Today, their Customer Services are still Engage.

Guess, many Malaysians would agree with the fact that their Customer Services are still engage as the number of calls they have to handle is beyond the one-customer-service-to-one call capacity.

Before anything, customer services provision is not a cheap cost.

One major cost is the pay of the Customer Service staff and the other is the cost of the calls. Mostly, the uptrend pattern is the toll-free customer service lines provided to the public.

Perhaps, a re-look has to be made into the scope of customer services. The user has to get use to the standard questions in his call made and the standard answer he will get. The services staff has to get use to listen to the standards questions and to provide the standard answers. In this way, the duration of each type of service call is fixed and thus, would not vary unreasonably.

Stepping onto the possibilities of the future to exact services would not only satisfy your customers but also your employees and the management itself. The result is not only producing  a valued service provider but also a services provider of an environmental and safe services application.

If services calls are uncontrollable prolonged, energy is wasted and energy waste is not doing any good for a greener environment.

If services call are standardized, miss-communications would be preventable and it is because of the risks of miss-communications that services call are recorded. “For the purpose of call quality, your call is recorded.” is a common notice when you make calls to customer services of large companies.

Not only non-standard services call tax the environment but it adds stress to both the caller and the services staff.

Though the services staff are seated, the caller could be crossing a road, over-taking a vehicle in front, or what not. Stress could endanger the safety of the callers while pushing  the services staff into a low moral level. It is no point pushing the services staff.

So far, though many, two companies have practiced universal standards to the customer services. One is an international freight provider and the other is a telecommunication provider.

Think how.